Shop with Confidence

Changed your mind? No worries. We now accept returns on all products - including Ready-to-Wear and customised pieces. Get Navera Credits and find something you'll love even more.

Returns Made Simple (3 Step Process)

Step 1: Raise a Request
Visit our self-serve Returns Portal within 48 hours of delivery. No emails, no waiting - just a few clicks.

Step 2: We Pick It Up
Our logistics partner will collect the product from your doorstep. Free pickup across India.

Step 3: Get Your Credits
Once we receive and verify the product, Navera Credits will be added to your account within 24 hours. Use them anytime, they never expire.

What Are Navera Credits?

Short Explainer:
Navera Credits are your store balance. They work just like cash on our website. Use them fully or partially on your next order. No minimum purchase. No expiry.

Think of it as your personal Navera wallet.

A Few Things To Keep In Mind

1. The products should be in the original unused condition.
2. The request has to be raised within 48 hours of receiving the order.

Product Condition:
Please ensure the product is in its original condition with all tags intact. For any quality or appearance concerns, include a short video during unboxing—this helps us resolve issues faster.

Support: You can email us at hello@navera.co or send us a Whatsapp message on +91-7259859396, where our customer delight specialist will be happy to assist you with the return and exchange process.

Common Scenarios

Didn't Like the Look?
Happens. Raise a return request within 48 hours. We'll pick it up and credit your account.

Quality Not as Expected?
We're sorry. Raise a request with an unboxing video, and we'll prioritise your return.

Received a Wrong or Damaged Product?
Please share a photo or video of what you received. We'll arrange a pickup immediately and credit your account.

Free gifts: In case you decide to return an order (in part of in full) which had a free gift included with it, we would require you to return the gift item as well in order to complete the return and refund request

What About Exchanges?

We don't do direct exchanges. Here's why that's actually better:

Instead of waiting for a specific replacement, you get Navera Credits. Browse our full collection, pick exactly what you want, and place a fresh order on your terms.